Return & Refund Policy – Seller Flex
Effective Date: March 2026
At Seller Flex, we want you to shop with confidence. If you are not satisfied with your purchase, we offer easy returns and refunds in accordance with the following policy.
1. Returns
Return Window: You can return products within 7 days of delivery.
Eligibility: Products must be unused, in original packaging, and in the same condition as received.
Non-Returnable Items: Some items such as perishable goods, personal care items, or custom-made products may not be eligible for returns.
2. How to Initiate a Return
Contact us via:
Phone: +92 313 8251 821
Email: info@sellerflex.net | sellerflexofficial0.1@gmail.comProvide your order number and reason for return.
Our support team will guide you through the return process.
3. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5-7 business days.
Refunds will be issued via the original payment method used:
Cash on Delivery: Refund via bank transfer or mobile wallet (EasyPaisa / JazzCash)
Bank Transfer / Mobile Payments: Refund to the same account used for payment
4. Shipping Costs
Return Shipping: Customers are responsible for return shipping costs unless the return is due to defective or incorrect items.
Delivery Charges: Delivery charges are non-refundable.
5. Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately within 48 hours of delivery.
We will replace the product or issue a full refund at no extra cost.
6. Contact Us
For any return or refund inquiries, reach out to us:
Seller Flex
3rd Floor, Anum Blessing Building, Main Shahrah-e-Faisal, Karachi
Phone: +92 313 8251 821
Email: info@sellerflex.net | sellerflexofficial0.1@gmail.com